Sorry, FFS does not currently accept returns. If a product is damaged during shipping, FFS accepts exchange of that product within ten days of purchase. Please direct any questions regarding our return policy to firstname.lastname@example.org before ordering.
If you wish to cancel an order, contact email@example.com with your name and order number. Orders cannot be cancelled once they have shipped. A 20% restocking fee will be applied if an order is cancelled. Please allow 3 to 5 business days for a refund to be issued. All international sales are final.
Custom orders CAN NOT be cancelled or returned.
If you wish to exchange your item for another, please email us to complete an exchange form. DO NOT just mail back to us. Your package may get lost in our fulfillment warehouse. Email firstname.lastname@example.org