FAR FROM STOCK PARTS DIVISION

RETURN & REFUND POLICY

Effective for all Far From Stock Parts Division orders.

ALL PARTS ARE MADE TO ORDER — ALL SALES ARE FINAL

All Far From Stock Parts Division products are made to order. When you place an order, we begin allocating materials, components, labor, fabrication time, machining, welding, finishing, powder coating, and/or other production resources specifically for your order.

Because we manufacture products based on customer orders rather than stocking finished inventory for resale, ALL SALES ARE FINAL.

Please verify your vehicle information, fitment, product selection, options, finish, quantity, and shipping information before placing your order.

PRODUCTION & LEAD TIMES

Most Far From Stock parts are manufactured and ready to ship within approximately 10–14 business days.

Production time may vary depending on the size and complexity of the order. A single component may require substantially less production than a complete steering, suspension, or other multi-component kit.

Production times may also be affected by:

• Order size and complexity

• Product configuration

• Custom finishes or powder coating

• Material or component availability

• Current production volume

• Other circumstances affecting manufacturing

Larger, more complex, or highly customized orders may require additional production time.

If an order experiences a significant production delay, Far From Stock will provide an updated estimated shipment timeframe and any options required under applicable law.

ORDER CANCELLATIONS

Parts Division orders cannot be canceled once the order has been placed and payment has been accepted, except where required by applicable law or expressly authorized by Far From Stock.

There is no standard cancellation period for made-to-order Far From Stock parts.

We begin committing materials, labor, components, and production capacity based on orders received. A change of mind, change in build plans, sale of the vehicle, financial circumstances, or decision that the product is no longer wanted or needed does not make an order eligible for cancellation.

Far From Stock management may choose to make an exception under extraordinary circumstances. Any exception is determined on a case-by-case basis and does not create a right to cancellation for other orders.

Nothing in this policy limits cancellation or refund rights that cannot legally be waived.

IF THERE IS A PROBLEM WITH YOUR ORDER

All sales final does not mean we will leave you with a legitimate problem.

If Far From Stock shipped the wrong product, a component is missing, a verified manufacturing defect exists, the product was manufactured incorrectly, or another legitimate issue exists with your order, contact us before modifying or returning the product.

Our goal is to get you the product you ordered and make the situation right.

Far From Stock generally resolves eligible claims in the following order:

1. REPAIR, CORRECTION OR REPLACEMENT

Our first priority is to correct the problem.

Depending on the situation, Far From Stock may:

• Send a replacement component

• Replace an incorrect component

• Supply a missing component

• Repair or remake a product

• Replace a defective product

• Correct a manufacturing issue

• Provide technical or installation assistance

Far From Stock must be given a reasonable opportunity to inspect, troubleshoot, repair, replace, or otherwise correct an eligible product issue before store credit or refund will be considered, except where otherwise required by law.

2. STORE CREDIT

If Far From Stock determines that repair, correction, or replacement is not a reasonable solution, we may offer partial or full store credit.

3. REFUND

Refunds are not the standard resolution for Parts Division orders.

A partial or full refund may be considered if:

• Far From Stock determines the issue cannot reasonably be resolved through repair or replacement;

• Store credit is not an appropriate resolution;

• Far From Stock management determines that extenuating circumstances justify a refund; or

• A refund is required by applicable law.

Except where required by law, refunds are issued only with approval from Far From Stock management.

RETURNS REQUIRE AUTHORIZATION

DO NOT SEND A PRODUCT BACK WITHOUT CONTACTING FAR FROM STOCK FIRST.

All physical returns require prior authorization and a Return Merchandise Authorization (RMA) number.

Products returned without authorization or without a valid RMA number may be refused and returned to the sender.

Receiving an RMA does not mean that a refund has been approved.

An RMA authorizes the product to be returned for inspection, repair, replacement, evaluation, or another resolution specifically approved by Far From Stock.

WHAT QUALIFIES FOR REVIEW

Far From Stock will review claims involving legitimate order or product issues, including:

• Incorrect product shipped by Far From Stock

• Incorrectly manufactured product

• Verified manufacturing defect

• Product damaged in shipment

• Missing components

• Product that materially differs from the confirmed order specifications

• Other circumstances Far From Stock determines warrant review

We may request photographs, measurements, vehicle information, order information, installation details, or other documentation necessary to investigate the issue.

NON-RETURNABLE / NON-REFUNDABLE ITEMS

Unless specifically authorized by Far From Stock or required by applicable law, we do not accept returns or issue refunds for:

• Made-to-order products

• Custom-manufactured products

• Custom powder-coated or finished products

• Products configured for a specific vehicle

• Installed or previously installed products

• Used products

• Products modified after delivery

• Products that have been cut, welded, drilled, ground, bent, machined, painted, coated, or otherwise altered

• Products damaged through improper installation

• Products damaged through misuse, abuse, accident, or neglect

• Products ordered incorrectly by the customer

• Products that the customer no longer wants or needs

• Changes in vehicle or build plans

• Products purchased for a vehicle that has subsequently been sold

• Clearance, closeout, or discontinued products

• Special-order components

FITMENT & CUSTOMER RESPONSIBILITY

Customers are responsible for verifying their vehicle and product information before ordering, including applicable:

• Year

• Make

• Model

• Drivetrain

• Axle configuration

• Suspension configuration

• Lift height

• Product options

• Finish

• Quantity

• Aftermarket modifications that may affect fitment

If you are unsure whether a product fits your application, contact Far From Stock before ordering.

Far From Stock is not responsible for fitment issues caused by incorrect or incomplete information supplied by the customer, undisclosed vehicle modifications, incompatible aftermarket components, or ordering a product intended for a different vehicle or configuration.

INSTALLATION & MODIFICATIONS

Many Far From Stock products are specialty steering, suspension, chassis, and fabricated automotive components and should be installed by someone with the appropriate mechanical knowledge, tools, and experience.

An installation difficulty does not automatically mean that a product is defective.

If something does not appear to fit correctly, stop and contact us before modifying the product.

Do not cut, drill, grind, weld, bend, machine, paint, powder coat, or otherwise modify a product if you believe there may be a manufacturing or fitment issue.

Unauthorized modification may prevent us from properly evaluating the problem and may affect eligibility for repair, replacement, credit, or another resolution, except where prohibited by law.

SHIPPING DAMAGE, MISSING ITEMS & INCORRECT ORDERS

Please inspect your shipment promptly after delivery.

If an item arrives damaged, components are missing, or you received an incorrect product, contact Far From Stock as soon as reasonably possible.

We may request photographs of the:

• Shipping box or container

• Shipping label

• Packaging

• Product received

• Damaged area

• Product identification

• Missing or incorrect components

Please retain the original packaging while the claim is being reviewed.

Depending on the circumstances, Far From Stock may replace damaged or missing components, replace the product, assist with a carrier claim, or provide another appropriate resolution.

APPROVED RETURNS & RETURN SHIPPING

If Far From Stock authorizes a physical return:

1. You must receive an RMA number before shipping the product.

2. The RMA number must accompany the return.

3. The product must be properly packaged to prevent additional damage.

4. All return instructions provided by Far From Stock must be followed.

5. The product may be inspected before a final resolution is issued.

Authorization to return a product does not constitute approval of a refund.

When a return is required because of a verified Far From Stock manufacturing or fulfillment error, Far From Stock may provide a return shipping label or otherwise cover reasonable return shipping costs.

If Far From Stock voluntarily authorizes a return for circumstances that were not caused by Far From Stock, the customer may be responsible for return shipping and associated costs.

Original shipping, expedited shipping, freight, and similar shipping charges are generally non-refundable unless Far From Stock determines otherwise or reimbursement is required by law.

CHARGEBACKS & PAYMENT DISPUTES

If you have a problem with your order, please contact Far From Stock and give us the opportunity to investigate and resolve the issue.

Initiating a chargeback or payment dispute does not automatically establish eligibility for a refund or invalidate the terms agreed to when the order was placed.

Far From Stock may provide relevant documentation when responding to a payment dispute, including order information, customer-selected options, production records, communications, photographs, tracking and delivery information, RMA records, and attempts made to resolve the customer's concern.

Nothing in this section restricts rights provided under applicable consumer or payment laws.

POLICY EXCEPTIONS

We understand that unusual circumstances happen.

Far From Stock management may make an exception to this policy when we determine that extenuating circumstances justify one and an exception is permitted by law.

Any exception applies only to that specific transaction and does not modify this policy for future orders.

BEFORE YOU ORDER

All Far From Stock Parts Division products are made to order.

Please carefully review your vehicle, fitment, products, options, finish, quantities, and shipping information before submitting your order.

By placing an order with the Far From Stock Parts Division, you acknowledge that products are manufactured or prepared specifically in response to customer orders and agree to this Return & Refund Policy.

ALL SALES ARE FINAL.

THERE IS NO STANDARD CANCELLATION PERIOD.

LEGITIMATE PRODUCT ISSUES WILL BE ADDRESSED.

OUR FIRST PRIORITY IS TO REPAIR, CORRECT OR REPLACE THE PRODUCT.

STORE CREDIT OR REFUNDS MAY BE PROVIDED WHEN APPROVED BY FAR FROM STOCK OR REQUIRED BY LAW.

Nothing in this policy is intended to waive or restrict any right or remedy that cannot legally be waived under applicable law.

If you experience a problem with your order, contact Far From Stock before returning or modifying the product so we have the opportunity to make it right.